Formal Complaints Policy

We aspire to help address the UK’s housing shortage by providing well-designed homes built to exacting standards, with every element of the home and buying process surpassing customer expectations. Alongside our sister brand Cala Homes*, we are committed to delivering excellence across customer service, sustainability and quality. However, we recognise that sometimes things can go wrong. If this happens, we need you to let us know so we can put things right for you.

We are always ready to receive feedback on our homes and our service, whether good or bad. If you have a concern that you have not yet made us aware of, please speak to your Legal & General Homes representative in the first instance. If, however, you wish to raise a formal complaint with us, our procedure is outlined via the link below and complies with the New Homes Quality Code. Your normal legal rights are not affected by this procedure.

*Legal & General Homes and Cala Homes are brands currently used by Cala and share the same exceptional customer service and management teams. The link below directs you to our formal complaints policy on the Cala website.